Overview

At CLUEBELL STUDIO, we strive to provide high-quality services and digital products. However, if you are not satisfied with your purchase or need to cancel a subscription, this Refunds and Cancellations Policy outlines the terms and conditions under which we offer refunds and cancellations.

Refunds

Refund requests will be evaluated on a case-by-case basis and are subject to the following guidelines:

• Subscription Services: If you purchase a subscription (e.g., premium membership or in-game purchases) and are unsatisfied with the service, you may request a refund within [Insert Time Period, e.g., 7 days] of purchase. Refund requests will not be granted after this period.
• In-Game Purchases: For in-game purchases (e.g., Gold Coins, Diamonds, etc.), refunds may only be provided if the purchase was made in error or the product is found to be faulty. Refunds will not be granted for any purchases made deliberately.
• Technical Issues: If you encounter technical issues with our services, such as an inability to access content you purchased or significant malfunctions, we will review the issue and, if we are unable to resolve it, a refund may be issued.
• Non-Refundable Purchases: Certain purchases, such as items or services marked as non-refundable or purchases made with discounts or promotional codes, may not be eligible for a refund

How to Request a Refund

To request a refund, please contact us at [Insert Email Address] with the following details:

• Your account information (e.g., username, email address)
• A description of the issue
• Proof of purchase (e.g., transaction ID, receipt)

Once we receive your refund request, we will review it and notify you of the decision within [Insert Time Period, e.g., 5-7 business days].

Cancellations

• Subscription Cancellations: You may cancel your subscription at any time by accessing your account settings and selecting the cancellation option. If you cancel a subscription, you will retain access to the subscription benefits until the end of the current billing cycle. After that, your subscription will not be renewed, and you will not be charged again
• Game or Service Cancellations: If you decide to discontinue using our services, you may stop using our games or platform at any time. However, please note that cancellation will not entitle you to a refund for any unused portion of your subscription or service.

Refunds Processing

Refunds will be processed back to the original payment method used at the time of purchase. Depending on your payment provider, it may take several business days for the funds to be credited back to your account. We are not responsible for delays caused by payment processors

Exceptions

Refunds may not be granted under the following circumstances:

• The request is made outside the allowable refund window.
• You have used the service in a way that violates our Terms of Service.
• The issue is due to external factors (e.g., network or server issues unrelated to CLUEBELL STUDIO’s services)

Modifications to the Refunds/Cancellations Policy

CLUEBELL STUDIO reserves the right to modify or update this Refunds and Cancellations Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. You are encouraged to review this page periodically

Contact Us

If you have any questions regarding refunds, cancellations, or the status of your request, please contact our customer support team at:

CLUEBELL STUDIO

Email: info@cluebellstudio.com